Privacy Policy

Information Collection

1. Information You Provide
   We may collect information such as your name, business address, email address, phone number, and other personal data when you:
   • Use our services
   • Register for an account
   • Communicate with us (feedback, support requests)
   • Subscribe to content (newsletters, alerts)
2. Social Media Data
   When you access Slider through social media platforms, you consent to the sharing of certain data (profile information, interactions) based on the platform's policies.
3. Automatically Collected Data
   We collect data automatically when you visit the Site, including:
   • IP address
   • Browser, device type, and operating system
   • Pages viewed and activities on the Site
   • Referring/exit pages
   • Internet service provider
4. We use cookies and other tracking technologies to collect this information, and third-party tools may also gather data through these technologies.

Use of Information
We use the information we collect to:

• Operate and improve the Site and Services
• Customize content, promotions, and advertisements to reflect your preferences
• Provide customer support and manage your account
• Prevent fraud, security breaches, and other illegal activities

Sharing Information
We share your information only under these circumstances:

• With Your Consent
• To Carry Out Your Instructions
• For Legal Compliance: We may disclose your information to comply with legal obligations, such as a court order or subpoena.
• For Corporate Transactions: In the event of a merger or acquisition, your information may be transferred.

Data Security
We use industry-standard security measures to protect your personal information. However, no data transmission or storage system can be guaranteed 100% secure.

Background Location Tracking

• The Slider app collects location data to track drivers and show order statuses to customers.
• When the app is closed or not in use, no location data is tracked.
• The agent's location is tracked in the background while they are working. Tracking stops once they mark themselves as off-duty and close the app.

How Long We Keep Information
We retain your information while your account is active or as necessary to provide services. If your account is closed, we may retain information as required to comply with legal obligations or resolve disputes.

Account Deletion
To delete your account and all associated data, follow these steps:

1. Open the Slider app on your device
2. Navigate to your Profile section
3. Scroll down to find the account settings
4. Select the 'Delete Account' option
5. The app will ask for confirmation - review the warning message carefully
6. Press the 'Delete' button to permanently delete your account and all associated data

Scope of This Privacy Policy

This Privacy Policy explains how SLIDER DELIVERY SERVICE - L.L.C - S.P.C, UAE trade licence no. CN-4389565, with its registered address in Madinat Zayed, Madinat Zayed East, Abu Dhabi, United Arab Emirates ("Slider", "we", "us" or "our"), collects, uses, stores, shares and protects personal data when you use slider-app.com, any website operated under slider-app.com, the Slider customer and delivery-partner applications, business portals, APIs, integrations, marketplace features and related services (collectively, the "Services").

This Policy is intended to operate subject to applicable UAE data-protection law, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, as amended or supplemented from time to time.

This Policy is intended to be read together with the Slider Terms & Conditions and any specific business, merchant, delivery-partner, protection or service agreement that applies to you. Where a separate data-processing agreement expressly applies, that agreement controls to the extent of any conflict.

For this Privacy Policy, "Delivery Partner", "Driver" and "Rider" have the same meaning and are used interchangeably. They refer only to the person who performs delivery of an Order, whether by motorcycle, car, van or another vehicle. A Delivery Partner may operate independently or may be introduced, supplied, employed, sponsored, contracted with or managed by an independent fleet or vendor company ("Fleet Vendor").

Who This Policy Applies To

1. Individual Customers and users of the Slider customer app or website.
2. Business Customers, merchants and their authorized users.
3. Fleet Vendors and their authorized personnel that supply, sponsor, employ, contract with or manage Delivery Partners.
4. Independent Delivery Partners and delivery-service providers.
5. Recipients and other persons whose details are provided for a delivery, even if they do not have a Slider account.
6. Website visitors, support contacts, prospective users and persons interacting with Slider through social media, marketing or business channels.

Who Controls Your Personal Data

For most Platform activities, SLIDER DELIVERY SERVICE - L.L.C - S.P.C is the entity that determines why and how personal data is processed and acts as the relevant data controller under applicable law. In some business integrations, Slider may process data on documented instructions from a Business Customer, or both parties may act as separate controllers for their respective purposes.

If a Business Customer provides recipient, employee, customer or merchant information to Slider, that Business Customer is responsible for having a lawful basis to provide the information and for giving any notice required by law. Slider will process that information for the delivery and related purposes described in this Policy.

Where a Fleet Vendor provides or manages Delivery Partners on the Platform, the Fleet Vendor remains independently responsible for its legal relationship with those Delivery Partners and for having an appropriate lawful basis, notices, permissions and authority for any personal data it provides to Slider. Slider may exchange relevant Delivery Partner information with that Fleet Vendor for onboarding, verification, platform access, dispatch, payments, compliance, safety, support, investigations and account administration, subject to applicable law.

Personal Data We Collect

The personal data we collect depends on how you use Slider. It may include:

1. Account and identity data: name, profile photo, date-of-birth or age information where required, email, phone number, account identifiers, login and verification information.
2. Business data: company name, trade details, billing details, authorized users, tax information, integration identifiers and account contacts.
3. Delivery and order data: pickup and drop-off addresses, geographic coordinates, recipient name and phone number, delivery notes, item descriptions, package size, declared value, vehicle type, timestamps, status history, proof of delivery, photos, signatures or PIN confirmations where used.
4. Location data: current or recent device location where permission is granted, pickup/drop-off coordinates, route/location information for Delivery Partners while online or performing deliveries, and location-derived operational events.
5. Delivery Partner data: identity documents, driving licence, vehicle registration or authorization, permits, insurance, bank details, payout information, device identifiers, delivery history, acceptance/cancellation/completion information, ratings, complaints, safety records and platform-reliability information.
6. Payment and transaction data: payment tokens, card brand and last digits where provided by processors, Wallet balances, invoices, refunds, fees, chargebacks, Cash on Delivery and Card on Delivery records, bank-account or payout details and transaction history.
7. Support and communications data: support tickets, emails, chats, call details, complaints, feedback, survey responses and other correspondence. Calls may be recorded where notice is provided and recording is lawful.
8. Device and technical data: IP address, device model, operating system, app version, browser type, language, time zone, identifiers, crash logs, session data, network information and security events.
9. Usage and analytics data: pages/screens viewed, feature interactions, searches, referral/exit information, campaign attribution, cookie identifiers and performance data.
10. Safety, fraud and risk data: suspicious-activity indicators, account/device links, location consistency, status anomalies, payment-risk information, order-risk signals, reliability metrics and investigation records.
11. Social-media data: profile or interaction information made available when you contact or access Slider through a social-media platform, subject to that platform's settings and policies.

Where We Get Personal Data

We obtain data directly from you when you register, place or accept an Order, communicate with us, submit documents, make a payment, receive a payout, provide feedback, use a feature or change settings.

We also receive data automatically from devices and the Platform, from other users involved in a delivery, from Business Customers or merchants, from payment and banking providers, mapping/location providers, identity or verification providers, analytics and communications providers, social-media services, insurers, support tools, fraud-prevention services, integrations and public or regulatory sources where lawful.

Why We Use Personal Data and Legal Grounds

Slider processes personal data only for specified purposes and on a lawful basis available under applicable law. Depending on the activity, the basis may include your consent, processing necessary to perform or enter into a contract with you, compliance with legal obligations, establishment or defence of legal claims, protection of public or individual interests, or another basis permitted by applicable UAE data-protection law.

We use personal data to:

1. Create, verify, secure and administer accounts.
2. Receive, price, assign, route, track, complete and document Orders.
3. Connect Customers, recipients, merchants and independent Delivery Partners and share the minimum information needed for the delivery.
4. Calculate distance, ETA, pricing, service eligibility and operational capacity.
5. Process payments, Wallet activity, invoices, Cash on Delivery, Card on Delivery, refunds, chargebacks, commissions and Delivery Partner payouts.
6. Provide customer support, handle complaints, claims and disputes, and investigate incidents.
7. Verify Delivery Partner identity, licences, permits, vehicle documents, insurance and payout information.
8. Protect users, prevent fraud, abuse, theft, account sharing, payment misuse and security incidents.
9. Monitor and improve service quality, reliability, dispatch, maps, routing, product features and technical performance.
10. Send service, security, account, operational and legal communications.
11. Send marketing or personalized promotions where allowed and subject to applicable consent or opt-out requirements.
12. Comply with court orders, law-enforcement requests, regulatory obligations, accounting, tax, transport, consumer-protection and other legal requirements.
13. Support corporate transactions, audits, financing, insurance and professional advice.

Location Data and Background Location

Customer location. With device permission, the customer app may use precise or approximate location to help select pickup or drop-off points, show nearby services, provide maps, prevent fraud or support an active Order. The customer app is not intended to continuously track a Customer merely because the app is closed when no feature or active service requires location processing.

Delivery Partner location. When a Delivery Partner is online, available for delivery opportunities, assigned to an Order or actively completing a delivery, Slider may collect precise or approximate location information, including while the Delivery Partner app is running in the background, where permitted by device settings and applicable law. This data supports rider-to-order matching, ETA calculations, navigation, order tracking, safety, fraud prevention, service-quality monitoring and incident investigation.

Operational location tracking associated with the Delivery Partner's active work session is designed to stop or materially reduce when the Delivery Partner goes offline or ends the active delivery session, subject to short-lived technical records, security logs, legal retention obligations and settings on the device.

During an active delivery, Customers and recipients may be shown the Delivery Partner's approximate or live location and status as necessary to track the Order. Delivery Partners may be shown pickup/drop-off locations and contact details necessary to complete the delivery.

Automated Matching, Risk and Operational Decision Support

Slider may use automated rules, models or scoring tools to support rider matching, dispatch, ETA estimation, fraud prevention, account security, operational risk detection and service quality. These systems may consider information such as distance, ETA, vehicle type, location signals, acceptance/completion history, ratings, status updates, route behavior, payment risk and other relevant operational factors.

Automated tools may flag, prioritize or recommend an action, such as sending a notification, requesting verification, adjusting matching, placing an Order in a review queue or restricting suspicious activity. Where applicable law gives you a right relating to a decision based solely on automated processing that has significant legal or similar effects, you may contact Slider to request information or review as provided by law.

Payments and Financial Information

Payment-card transactions may be processed by third-party payment processors and acquiring banks. Slider may receive transaction identifiers, tokenized payment information, card brand, last digits, status, amount, refund and chargeback data rather than complete card credentials.

For Delivery Partner payouts or Business Customer settlements, Slider may collect bank-account, beneficiary and verification information. Financial records may be retained for accounting, tax, fraud, reconciliation, dispute and legal obligations even after an account is closed.

Cookies and Similar Technologies

Slider and its service providers may use cookies, SDKs, pixels, local storage, device identifiers and similar technologies on the Site and in the apps to recognize devices, maintain sessions, remember settings, protect accounts, measure performance, understand usage, troubleshoot problems, improve features and, where permitted, measure or personalize marketing.

Some technologies are necessary for the Services to function; others may be optional and controlled through browser, device, cookie-banner or marketing settings where available. Third parties may collect information through their own technologies subject to their privacy terms.

Marketing and Communications

Slider may send operational messages needed to provide the Service, such as verification codes, security alerts, Order updates, receipts, payout notices and changes to legal terms. These messages are not marketing and may be necessary for the service.

Marketing messages, newsletters, offers or personalized promotions may be sent where permitted by law. You may unsubscribe or adjust available preferences, although opting out of marketing does not stop necessary service communications.

How We Share Personal Data

Slider shares personal data only as reasonably necessary for the purposes described in this Policy, including with:

• Customers, recipients and Delivery Partners involved in the same Order, using only information needed to perform or track the delivery.
• Fleet Vendors that supply or manage Delivery Partners, where necessary to administer the rider relationship, verify eligibility, manage access, reconcile payments, investigate incidents, enforce platform requirements or comply with law.
• Business Customers, merchants, marketplace sellers and integration partners where necessary to create, fulfill, reconcile or support an Order.
• Payment processors, acquiring banks, payout providers and financial-service providers.
• Cloud hosting, database, security, analytics, customer-support, communications, mapping, routing, identity-verification and technology providers.
• Insurers, claims administrators and professional advisers where relevant to a claim, policy or legal matter.
• Auditors, accountants, lawyers, financing parties, investors or prospective transaction parties under appropriate confidentiality obligations.
• Government, regulatory, judicial, law-enforcement or national-security authorities where disclosure is required or permitted by law, court order, legal process or a valid official request.
• A buyer, investor, successor or affiliated entity in connection with a merger, acquisition, financing, restructuring, sale of assets or other corporate transaction, subject to applicable law and appropriate safeguards.

Business Customers, Recipients and Third-Party Data

A Customer or Business Customer may provide a recipient's name, phone number, address and delivery instructions. Slider uses that information to perform the requested delivery, communicate necessary updates, prevent fraud, provide support and maintain required records.

If you provide another person's personal data, you confirm you are authorized to do so and will provide any notice required by law. Business Customers should not upload personal data that is unnecessary for the delivery.

Where Slider processes personal data solely on documented instructions from a Business Customer under a separate data-processing agreement, the terms of that agreement apply to that processing.

International Data Transfers

Slider may use service providers, cloud infrastructure, payment services, support systems or other recipients located outside the United Arab Emirates. Personal data may therefore be processed in another country.

Where UAE law restricts international transfers, Slider will use an available lawful transfer mechanism and appropriate safeguards, such as transfer to an approved jurisdiction, contractual protections, consent where valid and required, or another mechanism permitted by law.

Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and for legal, regulatory, accounting, tax, fraud, security, claims, dispute and enforcement requirements. Retention depends on the category of data and the context.

Typical retention considerations include:

• Account and profile data: generally for the life of the account and a reasonable period after closure where necessary for legal, fraud or dispute purposes.
• Order, invoice and payment records: for the period required by accounting, tax, consumer, claims and other applicable obligations.
• Delivery Partner verification and compliance documents: while the Delivery Partner is active and for a reasonable period afterwards where required for audits, claims, regulatory matters or disputes.
• Location and detailed operational telemetry: for the shortest period reasonably needed for dispatch, support, fraud, safety, claims, performance analysis and legal requirements; aggregated or deidentified information may be retained longer.
• Support and complaint records: for as long as needed to resolve the matter and support quality, legal and dispute requirements.
• Security and fraud logs: for a period reasonably necessary to detect repeat abuse, investigate incidents and protect the Platform.

Data Security and Incident Response

Slider uses technical and organizational measures designed to protect personal data against unauthorized access, loss, destruction, alteration or disclosure. Depending on the system and risk, measures may include access controls, authentication, encryption, network and endpoint protections, logging, backups, monitoring, secure development practices, vendor controls and staff procedures.

No internet transmission, device, application or storage system can be guaranteed to be 100% secure. Users must protect their credentials and devices and notify Slider promptly of suspected unauthorized account access.

If Slider becomes aware of a personal-data breach that triggers notification duties under applicable law, Slider will take reasonable containment and remediation steps and will notify the competent authority and/or affected individuals where legally required.

Your Privacy Rights

Subject to applicable law, identity verification and lawful exceptions, you may have rights to:

• Obtain information about the types of personal data being processed, purposes, recipients, retention criteria, international transfers and automated decisions.
• Request access to or a copy of your personal data and, where applicable, receive or transfer it in a structured format.
• Correct inaccurate data or complete incomplete data.
• Request deletion where the data is no longer necessary, consent has been withdrawn, processing is unlawful or another legal condition applies.
• Request restriction or cessation of processing in circumstances provided by law.
• Withdraw consent where processing is based on consent, without affecting earlier lawful processing.
• Object to or request information/review concerning certain automated decisions or profiling where the law provides such a right.
• Opt out of direct marketing where applicable.
• Submit a complaint to Slider or the competent data-protection authority.

We may ask for information to verify your identity before acting on a rights request. Some requests may be limited where retaining or processing the data is necessary for legal claims, public interest, fraud prevention, another person's rights or another legal obligation.

Account Deletion

Where the account-deletion function is available, you may request deletion by opening the Slider app, going to Profile or Account settings, selecting Delete Account and confirming the request. You may also use the support/contact channels if the in-app function is unavailable.

Account deletion is intended to be permanent. Once a valid request is confirmed, the account will be disabled or made inaccessible and personal data that is no longer required will be scheduled for deletion or anonymization. The process may take up to 30 days to complete.

Certain information may be retained after account deletion where necessary to complete outstanding transactions, settle Delivery Partner or Business Customer balances, maintain invoice/accounting/tax records, comply with law or official requests, prevent fraud, enforce rights, resolve disputes, investigate safety incidents or support legal claims. When the retention purpose expires, the data will be deleted, anonymized or otherwise handled in accordance with applicable law.

Children and Minors

Slider accounts and delivery services are intended for persons aged 18 or older unless Slider expressly launches a service permitted for younger users with the legally required safeguards and guardian authorization. Users must not create an account or place restricted deliveries on behalf of a minor in a way that circumvents age requirements.

If Slider learns that personal data was collected from a child in circumstances where collection is not lawful, Slider will take reasonable steps to restrict or delete it in accordance with applicable law.

Third-Party Links, Integrations and Social Media

The Services may contain third-party links, embedded tools, integrations or social-media features. Those third parties may independently collect data under their own privacy policies. Slider does not control how an external website or service processes data once you leave Slider or directly interact with that provider.

When you access or contact Slider through a social-media platform, Slider may receive profile, interaction or message data made available according to your settings and the platform's rules. You should review the privacy settings and policies of those services.

Changes to This Policy

Slider may update this Privacy Policy to reflect changes in law, Services, technology, vendors, data practices or corporate structure. The current version will be posted on the Site or made available in the App with an updated effective date.

If a change materially affects how personal data is processed, Slider will provide additional notice or request consent where required by law. Continuing to use the Services after an effective change means you acknowledge the updated Policy; it does not replace consent where consent is legally required.

Contact and Complaints

Privacy questions, rights requests, account-deletion assistance, complaints, general enquiries and legal notices may be submitted to info@slider-app.com. Postal/registered address: SLIDER DELIVERY SERVICE - L.L.C - S.P.C, UAE trade licence no. CN-4389565, Madinat Zayed, Madinat Zayed East, Abu Dhabi, United Arab Emirates. Please identify the nature of your request and provide enough information for Slider to verify your identity and locate the relevant account where necessary.

You may also have the right to complain to the competent UAE data-protection authority. Slider will cooperate with competent authorities as required by applicable law.

Language

This Privacy Policy may be made available in English and Arabic. Both versions are intended to convey the same privacy notice. If there is any inconsistency or conflict between the English and Arabic versions, the Arabic version will prevail for use in the United Arab Emirates to the extent permitted or required by applicable law.