Terms of Service

Slider for delivery services "Slider"

User terms and conditions

These terms and conditions represent an official agreement "Agreement" for Slider Delivery Services Company "Slider" and the users of the application (customers) and delivery service providers. These user terms govern your use of the Slider application, which is an electronic platform that provides delivery services to customers using the application, whether customers or providers. Delivery service, where Slider allows application users (customers) to request transportation of items. The application also allows delivery service providers to contact customers who use the application and provide services to them depending on their request and what the application provides.

Any use by you of the services provided by the Slider application constitutes your acceptance of this agreement and its provisions. Accordingly, you must not use the application if you do not agree to the terms and conditions contained in this agreement. This agreement - the Terms and Conditions Agreement - is considered an official agreement between the Slider application and the delivery service providers and customers using the Slider application who wish to benefit from the services available in it.

Your use of the platform requires that you have agreed to this agreement, and thus you acknowledge and agree that any use by you, your device, your account, or a number that belongs to you of the services provided by the Slider application is considered your acceptance of this agreement and its provisions.

General special terms and conditions of use:

The user of the application must have legal and legal capacity, and must not be less than 18 years old if he is a natural person. Anyone who is under 18 years old or who lacks legal capacity is obligated to use the application under the supervision of his guardian and under his responsibility.
The customer or service provider acknowledges and undertakes that he has the right and legal ability to use the Slider website and application as stipulated in these terms and conditions.
The customer or service provider must not be a competitor to Slider or provide services competitive with the services provided by Slider. If this clause is violated, the violator is obligated to compensate us for any exploitation of the platform in any way.
The service provider must not have a criminal record before the security authorities in the country.
The customer or service provider acknowledges that his use of the platform will be in accordance with what is stipulated in the following conditions:

He will not copy, download, reproduce, republish, frame, broadcast, or transmit in any way any of the content provided by the platform, except for normal personal, non-commercial uses only.
The customer or service provider is obligated not to do anything that would affect the operation of the platform or cause unreasonable discomfort, abuse, or disruption to any other users or our workers.
The customer or service provider must not have been previously banned or prohibited from using the platform.
The customer or service provider must comply with all applicable laws and regulations within the country in which the service was provided.
The customer or service provider must provide correct and accurate information to the platform and must comply with any notifications made by the platform regarding the services it provides to ensure that any operational operations are not hampered.
The customer's or service provider's use of the platform's services must not be aimed at harming, harassing, or disturbing anyone.
The customer or service provider must maintain all contents and secret numbers to access his account securely.
The platform has the right to refuse to provide any service or use of the application without any compensation or justification for reasons.
The customer must refrain from using the platform in any way that might lead to any other party using the platform in a manner that violates, or is likely to violate, any existing and applicable laws, or the legal rights or entitlements of any other party, in accordance with all applicable laws.

User information:
We collect the user's name, address, email address, mobile phone number, and identification number as needed, and his bank account information or credit card information. We need this information in order to enable him to benefit from our services, for example, but not limited to, to confirm his identity, contact him, issue invoices, and transfer payments. Amounts, receiving and delivering orders.

General Provisions:
When our relationship with you ends, we will continue to store archived copies of your information for commercial purposes and to comply with regulations and laws. Slider pledges to keep user information securely by following high standards in information security management to protect sensitive information such as financial information and details of any other personal information, and applies our information security systems to people, processes and information technology systems on the basis of risk management. We assure you that no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee the absolute security of your information. You can keep all your personal information and your transaction history information and you can access it at any time. We also grant you limited powers from your account settings to allow you to correct, modify, delete or limit the use of your personal information.
Your deletion or restriction of the use of your personal information may result in disabling satisfactory use of our services. Slider reserves the right to amend or change these terms and conditions without prior notice, and it is your responsibility as a user of the application to review the terms and conditions of use periodically to see what updates occur

Information from cookies and similar tracking technology:
Cookies are sent to your device from a website and stored on your device. We assign a different cookie to each device that connects to the Platform. We use cookies to recognize your device and provide you with personalized services. We may use automated tracking technologies and methods on the Application during communications with you or during your use of the Application, in order to measure performance and improve the Services. We analyze and use the information we have to evaluate and improve our services, research, develop and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you and inform you when you contact us

Sharing personal information with a third party:
We may be asked, in some circumstances, by governmental or judicial authorities to share information with them or with a third party to verify legal claims, meet national security requirements, implement judicial rulings, or others, so the platform has the right to share the required information with these parties. The platform has the right to share personal information with a third party to investigate or take action regarding suspected illegal or fraudulent activity or situations involving potential threats to the safety of any person, or in cases of violations of the terms and conditions of the terms and conditions agreement or the privacy policy or as required by the regulations. And the laws. We may also share personal information with parties that own the platform in the future, whether through merger or total or partial acquisition. If this happens, we will publish a notice stating that a process related to ownership of the platform has occurred.

Eligibility to receive services:

The User represents and warrants the following:

Your use of Slider services has never been disabled or prevented from using them at any time.
You are not a competitor to Slider, nor do you offer any product that competes with the services provided by Slider.
That he has full power and authority to contract and that he will not be in violation of any law or agreement.

Pledges and Guarantees:

The User represents and warrants the following:

They will comply with all applicable laws and regulations in the United Arab Emirates.
They will provide true and accurate information to Slider and update it periodically.
They will review and comply with notices sent through Slider regarding the use of the services.
They will not duplicate, sublicense, publish, distribute, sell, or exploit the Slider Services except as permitted under this agreement.
The information obtained through Slider Services will only be used for personal use and not sold to third parties.
They will use the Application for lawful purposes and not to send or store any illegal or fraudulent material.
They will not use the Service or the Application to cause harm, harassment, or inconvenience to anyone.
They agree to exchange information between companies within the platform regarding executed operations and dealings.
They will not hinder the proper operation of the Slider application.

Acknowledgments:

The User acknowledges that for the duration of this Agreement, they will be bound by the following:

The Driver acknowledges compliance with all permits, licenses and other governmental authorizations necessary to perform, implement and continue your efforts, operations and business in general, and the delivery and transportation service.
The driver acknowledges that he will abide by all local laws and regulations, including laws related to the operation of vehicle transport services / furniture transport /, delivery services or transportation services, and that you will be solely responsible for any violations of those local laws and regulations, and that the transport vehicle is permitted for the uses specified by the authorities. For government vehicles, public, private or private transportation, you will be solely responsible for customer property that is transported in your vehicle.
The driver acknowledges that he has a valid driving license and that he is the owner of the vehicle or his authorized representative and licensed to drive the vehicle, and that he has all the appropriate licenses, accreditations and permits to provide the transportation service in the country in which the delivery and transportation service is provided or implemented.
That the driver has an appropriate and up-to-date level of knowledge and practical experience that enables him to provide the delivery and transportation service, and that the delivery and transportation service will be provided, provided or supported using qualified and appropriately trained drivers who work according to the required skills, care and care.
The driver acknowledges that he has obtained an insurance policy for liability (transportation, personal injury, third parties, or general liability) and other types of insurance that are being worked on in the market with the usual insurance coverage in the market regarding the operation of cars and/or commercial insurance to cover any of the expected risks. And any damages and losses related to the operation of delivery services).
The driver has the right to view the place of receipt and delivery of the package and additions such as loading and unloading, and to request assistants before accepting the request. You must ensure that the transported items are stable and securely fastened before transporting them to the delivery or unloading site.
If the request is accepted, the driver must go directly to the customer, and if any obstacle appears on the road, such as congestion, accidents, or anything else, he must inform the customer about that.
The driver must ensure the size and quantity of the transported items and that they do not violate traffic laws.
The driver undertakes to ensure that his personal hygiene and the cleanliness of his vehicle are maintained at all times, and that it is in good operational condition and conforms to safety standards. Industrial requirements for vehicles of that type.
The driver's commitment to ensure that the vehicle meets the quality standards set by Slider at all times.
Slider does not provide any equipment, surfaces, or vehicles to service providers. It depends on the partnership between service providers and Slider.
Registration with Slider is done by downloading the application.
Slider may, at any time, notify you of any amendment or proposed change to the terms of this agreement or the agreed-upon fee, and in the event that you terminate this Agreement While retaining the rights owed to Slider within a period of seven days, you will have accepted the changes contained in the change notice. In the event that you object to the changes or modifications contained in the change notices, Slider may terminate the agreement concluded with you with immediate effect and without the need to compensate you in any way.
The user undertakes that he will not attempt to harm the service or application in any way.
The user undertakes that he will not copy or distribute the application or other contents without obtaining written permission from Slider.
The user undertakes that he will maintain the password for his account or any identification method provided by Slider that allows secure access to the account and se.
The user undertakes that he will provide us with all evidence that proves your identity, according to Slider's sole discretion.
Slider has the right to refuse to provide the service or use the application without giving reasons.

License Scope:

Slider grants users a non-exclusive, non-transferable, irrevocable license to use the services solely for personal (non-commercial) purposes under this agreement. Users must:

Do not make the Services available, rent, lease, assign, resell, distribute or sublicense to any third party. Not to modify, decompile, translate, summarize, create a sub-work that decompiles, reverse engineer the design of the Slider Application or otherwise determine or attempt to access the source code, the internal design of the Services, or any text., multimedia images, data or other information provided by Slider or third party service providers.
Not to delete, alter or otherwise modify any copyright or other official notices contained on the Services.
You will not intentionally transmit, distribute the Services, or permit the Services to be downloaded for use other than as specified herein.
Do not claim to provide the Services or allow access to them to anyone other than yourself.
Do not allow the sharing of the username/password or other justifications for accessing Slider services.
Users and delegates are prohibited from purchasing, delivering, sending, receiving or receiving the following categories of materials and products and anything related to them, and you must allow the provider to open any shipment and ensure its integrity and compliance with the conditions.

Examples of products and items:

Spirits and intoxicating drinks.
Blood or dangerous liquids, harmful weeds, prohibited seeds, plants and any other organic materials (including production derivatives) that are at risk of extinction or whose trade is prohibited by law.
Pornographic materials or those that may constitute sexual exploitation of children.
Illegal copies of books, music, films, and any other licensed and protected materials, including copies that infringe copyrights, illegal copies of applications, programs, video games, and any other licensed and protected materials such as native applications, packaged programs, or other products that enable sending messages. Anonymized to email.
Prohibited substances, illegal drugs and medications, preparation equipment, and materials promoting the use of such products; And any illegal substances.
Human organs or any body parts, fluids, stem cells and stem cells.
Devices designed to receive satellite signals, cables for free, cable broadcast decoders, encryption cards, and programming devices.
Encryption cards, illegal equipment and products used to modify cell phones and other equipment that are considered illegal under the regulations of the Communications Authority or any regulating body in the country.
Unproven treatments and medications or unauthorized substances.
Fireworks and related goods that are considered in the markets where they are sold: toxic, flammable or radioactive, and materials such as gunpowder, explosive materials, and gasoline.
Batteries containing mercury; Freon and similar refrigerants; Chemical and industrial solvents; medical operations; Car number plates; Police uniforms and law enforcement equipment; lock opening devices; medical devices; Pesticide; Fitness equipment and electrical stimulators; recovered materials; Inspection and surveillance equipment used primarily to illegally eavesdrop on verbal or electronic communications or to enable the illegal eavesdropping on persons and the recording of their calls; Goods controlled by the government or any other authorities.
Radar jammers, license plate covers, traffic signal changers and other related products. Weapons, ammunition and any other materials include, but are not limited to, hidden and difficult-to-detect weapons and knives, weapons that take the form of pieces of art, silencers, ammunition safes, light machine guns, and tear gas. Discount currencies or trading currencies and currencies backed by precious metals. Slider has the right to refuse to provide service to all children under the age of eighteen. In addition, we have the right to refuse delivery to any location in or around elementary or middle schools. You will not transport large items that do not fit in a small vehicle or items whose weight exceeds twenty/20 kilograms. You will not transport items whose value exceeds five thousand/5000 dirhams. Breach of the Shipping Policy: Slider reserves the right to seek any remedies available for breach of the Shipping Policy, including, without limitation, the right to block access to the Slider Services and Software

Intellectual property rights:

All intellectual property rights in these Services and all materials relating to or appearing on them are the property of Slider.

You must not reproduce or permit anyone, for any reason, to use or reproduce the Services, or any trademarks or other trade marks appearing on the Services.

Pricing Policy:

All services that appear in the Slider application are priced in real time and interactively with the customer's request for the service and the customer's subsequent details and requirements.

Service prices are flexible and change from one customer to another for the same requested service, depending on the variables associated with providing the service, such as the place of receipt and delivery of the shipment - the size of the shipment - the length of time it takes to arrive - the timing of the service request - and some additional customer requirements for uploading, unloading, and the like. The application provides the customer with available service providers who, in turn, accept the customer's request and agree to provide the service to him, along with the conditions and additions it includes.

The customer's approval of the price offer means his commitment to pay the full amount mentioned in the offer and may not reduce or split it. All prices are in local currency, UAE Dirham.

Fees and commissions policy:

The Slider application allows free registration in the application for both the customer and service providers and does not collect any amount or fees for the process of registering an account in the application.
The application charges the customer a commission for every service it provides, and the service provider gets a percentage of it, and the application collects it directly or indirectly from the customer according to the payment policy.
The application reserves the right to impose any future fees or commissions for using the application or benefiting from the services provided through it.
The company is committed to paying the provider's dues within seven (7) days from the date of executing the request from the service provider by transferring him his dues via a bank transfer to his account or charging the driver's wallet through the application.
If Slider decides to impose new fees, the User will be notified and will be allowed to continue or terminate the Agreement.

Payment Policy:

The customer has the freedom to choose the payment method that suits him
Payment methods approved by the application: electronic payment or through wallet balance.
The application provides a wallet feature for each user so that the application can save and settle the cash balance through it
The user has the right to use the added balance within the application only and does not have the right to withdraw or claim it.
After the customer accepts the price offer, the customer is obligated to pay this price for the application by providing his wallet with electronic payment. The application will collect the due amount and transfer the service provider's share after deducting the application's commission percentage.
The application does not provide any guarantees and is not responsible for the customer paying non-agreed amounts.
The customer must ensure that the credit card information used for payment is correct, accurate, and valid before completing the payment process. We do not bear any responsibility if the customer makes a mistake in the payment process, or any responsibility as a result of hacking or fraud on the cards used by the customer on the Internet.
The wallet balance is not redeemable for cash if there is support from the application administration or otherwise.
The customer and the service provider have the right to use the wallet balance for requests within the application only.
Slider's management reserves the right to amend the commission value or its calculation mechanism in the future, and you will be notified if this happens. It also reserves the right to add new payment methods in the future.

Special terms of use:

There are some requirements and official papers that you, as the service provider, must provide so that we can serve you, such as providing papers proving ownership of the vehicle in order to ensure the optimal service is provided, and in compliance with labor and traffic laws. An example of this, but not limited to it, is the vehicle opening service.
The customer's acceptance of the limit of service providers constitutes his acceptance of the announced price, and nothing may be reduced from the agreed upon value.
Orders to be received from the customer, the platform does not bear any responsibility related to them.
The official method of communication between the customer and the service provider is the conversation within the platform. If the customer chooses to communicate through any other means, he bears the consequences of that, whatever they may be.
The responsibility of identifying and describing the order and determining the place of its receipt and delivery lies with the customer, and the platform does not bear any breach by the service provider in any aspect of the order process and does not bear any compensation as it acts as an intermediary in connecting the customer and the service providers.
Slider completely rejects any offensive language or bad behavior towards the company, our service, any of our employees, and/or any of our service providers. If it is determined, based on our discretion, that any customer has used language that is offensive to the company/service/employees/service providers, this will result in the customer's account being permanently closed without any refund of any amounts due. This is considered a threat of prosecution, defamation or slander.

Compensation:

By agreeing to these User Terms and using the Application or Service, you agree to:

To defend, hold harmless, and hold harmless Slider, its affiliates, licensors, and each of their respective officers, directors, and other users, employees, attorneys, and agents from and against any claims, costs, damages, losses, liabilities, and expenses (including but not limited to attorneys' fees and costs) arising About or related to:
Your violation or violation of any provision of these User Terms or any applicable law or regulation, whether referred to in these Terms and Conditions of Use or not.
Your violation of the rights of third parties, including roadside assistance providers regulated by the application. Your use or misuse of the Application or Service.

Legal Responsibility:

All information, recommendations and services or any thereof provided to the User or through the Website, Service and Application are for general information purposes only and do not constitute any advice.

All Slider agents, service providers, licensors, or affiliates will in no way be liable for direct or indirect damages, penalties, extraordinary or incidental damages, contagious diseases, or collateral damages (including, for example, Without limitation, damages resulting from loss of profits, interruption of workers, loss of business information or other financial losses) arising directly or indirectly from access to, use of (or nonuse of) or reliance on the Services.
Slider shall not be liable for any damages resulting from the use of (or inability to use) the Website or the Application, including damage caused by malware or viruses, nor shall it be liable for the incorrectness or incompleteness of the information, the Website or the Application, This damage was not the result of willful misconduct or gross negligence on the part of Slider
Slider does not bear any responsibility for any damages resulting from the use (or inability to use) electronic means of communication with the website or with the application, including - but not limited to - damages resulting from non-delivery of electronic correspondence or delay in Delivering, intercepting, or tampering with electronic correspondence by third parties or by computer programs used for electronic correspondence and transmitting viruses.
The responsibility for the quality of the delivery service lies with the service provider approved by the customer.
Slider does not bear responsibility for any actions, actions, behavior or negligence, or all of the above, on the part of the delivery service provider.
Slider does not bear any responsibility towards the customer as a result of any losses or damages resulting from the use of the platform.
Slider clearly disclaims responsibility, to the maximum extent possible in accordance with the law, for all warranties related to the quality of service.
Slider does not guarantee the accuracy or certainty of the timeliness of the Services or the results that a user of the Services may or may not obtain.
Slider, its agents, licensors or affiliates will not be liable in any way for direct or indirect damages, penalties, special damages, or incidental or consequential damages.
Slider is a link between the beneficiary and the service provider.

Modifying services:

Slider reserves the right, at its sole discretion, to do the following at any time

Change the Services or any associated materials; And/or stop publishing its services.
If Slider decides to stop publishing its Services, it may voluntarily replace the Services with other similar materials.

Limits of liability and security:

The user acknowledges that he is solely responsible for the privacy of the services. And you are Using your account and/or username, password or access credentials.
You also agree to notify Slider if you become aware of any loss, theft, or unauthorized use of your password, user name, IP address, or other means of accessing the Services. You are solely responsible for its use by any other person.

Transactions with others:

It is understood that while using the Website, Application and Service, links may from time to time be provided to websites owned and controlled by third parties in order to correspond with third parties, purchase products or services from them, or participate in promotions offered by them. These links take you outside the website, the application, and the service, and they are out of Men Do Pick control.
While using the Website, App and Service, you may correspond with, purchase goods or services, or participate in promotions from service providers, advertisers or sponsors offering their goods or services through a link on the Website or through the App or Service. These links take you outside the website, the application, and the service, and they are out of Men Do Pick control. The websites you may link to have separate terms and conditions as well as a separate privacy policy. Slider takes no responsibility for, and cannot be held liable for, the content and activities of those websites. Therefore, you bear the entire risk of visiting or accessing these sites.
Please note that these other sites may send their own cookies to users, collect user data, or request personal information, and therefore we recommend that you check the terms of use or privacy policies on those sites before using them.

Duration and termination of the agreement:

The agreement is of indefinite duration. The user is entitled Terminate the agreement at any time by deleting the installed application Thus, your use of the application and service is disrupted. You may close your user account at any time. Slider also has the right to terminate the agreement with immediate effect at any time (by disabling your use of the application and the service), if you do any of the following:

Violate or breach any of the User Terms,
If Slider sees that you are abusing the application or service.
Slider is not obligated to send prior notice of termination of the agreement. on his smartphone was permanently deleted,

Modification of the Service and User Terms:

Slider reserves the right, at its sole discretion, to modify or replace any provision of these User Terms, or to change, suspend or discontinue the Service or Application (including without limitation, the provision of any feature or rule 10 data or content) at any time, by posting a notice on the site or sending you a notice through the service, application, or via email.
Slider may place limits on features and servicesLimit or limit your access to parts of the Service or the entire Service Without notice or liability.

General Provisions:

If any court or legislator decides that any clause of this agreement is invalid or becomes inapplicable, the clause or clauses in question from this agreement will be canceled, deleted or suspended, with the rest of the terms and provisions remaining in full force.
These terms and conditions apply between Slider and the user, and no other person has the right to benefit from these terms and conditions.
Slider reserves the right to assign in any way or transfer any or all of our rights and obligations stipulated in this agreement to another party.
In the event that the (service provider) implements any service for the customer that is not registered in the request, or in the event that the customer requests the service provider to implement any service other than that requested through (the Slider application), Slider is not responsible for any results, claims, or compensation. related to it in any way, and the service provider alone and the service requester (customer) will be responsible for that, without any responsibility on (Slider) in any way.

Notifications: Slider may give notice by sending a general notice about the Service or Application, or by sending an email to your mailing address recorded in your account information with Slider

Applicable law and dispute resolution:

This agreement and any dispute, claim, or controversy arising from it, or any violation thereof, termination, implementation, interpretation, or use of the site, service, or application, are subject to the laws and regulations applied in the United Arab Emirates, and the Abu Dhabi courts have jurisdiction to hear this dispute.

Important: These Terms govern customers, business customers, recipients where applicable, and independent delivery partners using Slider. Slider facilitates connections and technology-enabled delivery transactions; physical delivery services are generally performed by independent third-party delivery partners unless Slider expressly states otherwise for a particular service.

1. About Slider and Scope

These Terms and Conditions ("Terms") form a binding agreement between SLIDER DELIVERY SERVICE - L.L.C - S.P.C, UAE trade licence no. CN-4389565, with its registered address in Madinat Zayed, Madinat Zayed East, Abu Dhabi, United Arab Emirates ("Slider", "we", "us" or "our"), and each person or entity that accesses or uses the Slider website at slider-app.com, the Slider mobile applications, business portals, APIs, integrations, marketplace features or related services (collectively, the "Platform").

The Terms apply to individual customers, business customers, Fleet Vendors, delivery partners, recipients where relevant, and any person using an account on behalf of another person or entity. Separate commercial agreements, enterprise agreements, service schedules, protection plans, promotions or policies may apply to specific services. If they conflict with these Terms, the more specific written agreement or policy will control for the relevant subject matter.

Nothing in these Terms limits any consumer, privacy or other right that cannot lawfully be excluded or restricted under applicable law.

2. Acceptance and Electronic Contracting

By creating an account, clicking an acceptance button, placing or accepting an Order, using the Platform, or otherwise indicating acceptance electronically, you agree to these Terms and the Privacy Policy. If you do not agree, you must not use the Platform.

Electronic acceptance, electronic records, automated confirmations and in-app notices may be used to form and evidence contracts to the extent permitted by applicable law. Your continued use after an effective update constitutes acceptance where permitted; where the law requires renewed consent or

notice, Slider will provide it.

3. Definitions

"Customer" means a person requesting a delivery or other service through Slider.
"Business Customer" means a company, merchant or other entity using Slider for commercial deliveries, integrations, marketplace activity or account-based services.
"Delivery Partner", "Driver" or "Rider" means an independent third-party service provider who uses the Platform to receive and perform delivery opportunities, whether by motorcycle, car, van or any other vehicle. These terms have the same meaning and are used interchangeably in these Terms, the Privacy Policy and the App, and refer only to the person who performs the delivery of the Order.
"Fleet Vendor" or "Vendor" means an independent third-party company or business that introduces, supplies, employs, sponsors, contracts with or manages one or more Delivery Partners who are permitted to use the Platform. A Fleet Vendor is separate from Slider and is fully responsible for its own riders, drivers and delivery personnel as provided in these Terms and any separate agreement with Slider.
"Recipient" means the person designated to receive a shipment or item.
"Merchant" means a third-party seller, store or provider whose goods or services may appear through Marketplace or an integration.
"Order" means a delivery, courier, marketplace or related service request created through the Platform.
"Courier Run" means a delivery request involving one pickup and multiple drop-off locations or another multi-stop arrangement.
"Slider Black" means a premium service tier or delivery option described in the Platform, which may include enhanced rider selection, service priority, vehicle criteria, handling features or other stated benefits.
"Wallet" means any in-app balance, credit, earnings, refund, promotional credit or settlement record, as applicable to the relevant user type.
"Services" means the technology, matching, dispatch, ordering, tracking, payment, support, marketplace and related services made available through Slider.

4. Slider's Role as a Technology Platform

Slider operates a technology platform that facilitates connections between Customers requesting delivery services and independent third-party Delivery Partners who may choose to accept and physically perform those deliveries. Unless Slider expressly states otherwise for a particular service, Slider does not itself perform the physical transportation of the shipment and does not employ the Delivery Partner who performs it.

Delivery Partners are independent contractors and independent third-party service providers. They are not employees, workers, agents, representatives, partners or joint venturers of Slider, and they are not authorized to bind Slider or make commitments on Slider's behalf. Each Delivery Partner operates on their own account and is independently responsible for their conduct, vehicle, documents, legal compliance, permits, insurance, taxes and operating costs. Operational standards, safety rules, verification requirements, quality controls, service-level monitoring, dispatch technology or account-suspension rights are intended to protect users and the Platform and do not by themselves create an employment, agency, partnership or joint-venture relationship, subject always to applicable law.

A Delivery Partner may operate independently or may be introduced, supplied, employed, sponsored, contracted with or managed by an independent Fleet Vendor. Each Fleet Vendor is solely responsible, to the maximum extent permitted by applicable law, for its legal and contractual relationship with its Delivery Partners and for all obligations relating to them, including recruitment, sponsorship, wages or fees, benefits, visas, residency and work authorisations, licences, delivery and transport permits, vehicle approvals, insurance, training, supervision, taxes, payroll, health and safety, and compliance with employment, immigration, transport and other applicable laws. Slider's onboarding, verification, approval, dispatch, monitoring, standards or provision of Platform access does not make the Fleet Vendor or its Delivery Partners employees, workers, agents or representatives of Slider and does not transfer the Fleet Vendor's responsibilities to Slider.

The Fleet Vendor is also responsible, to the maximum extent permitted by law, for the acts and omissions of the Delivery Partners it supplies or manages, including driving conduct, traffic or criminal offences, death, bodily injury, illness, property damage, theft, loss of or damage to shipments, verbal or physical misconduct, harassment, threats, discrimination, fraud and other unlawful or harmful conduct. The Fleet Vendor shall indemnify and hold Slider harmless from claims, fines, penalties, compensation, losses and reasonable costs arising from those acts or from the Fleet Vendor's failure to meet its legal obligations, except to the extent such liability cannot lawfully be excluded or transferred.

Slider may facilitate pricing, dispatch, route information, payment collection, communications, support, claims handling and other platform functions. Those functions do not transfer to Slider responsibility for a Delivery Partner's driving, vehicle operation, physical custody of items, interactions with Customers or Recipients, or personal acts or omissions, except to the extent responsibility cannot lawfully be excluded.

5. Eligibility and Legal Capacity

You must be at least 18 years old, have full legal capacity to contract, and be permitted by applicable law to use the Services. A person using Slider for a company represents that they have authority to bind that company.

Slider may refuse, restrict or terminate access where a user is not legally eligible, has previously been suspended for material misconduct, presents a safety or fraud risk, fails required verification, or where providing the Service would violate law or regulatory requirements.

Delivery Partners may be required to satisfy lawful background, identity, licensing, vehicle and eligibility checks. A person subject to a disqualifying criminal, regulatory, licensing or safety restriction may not use the Delivery Partner service.

6. Accounts, Credentials and Information

You must provide accurate, current and complete information and keep it updated. This may include name, address, email address, mobile number, identification information, vehicle information, bank details, payment information and other information necessary to provide the Services.

You are responsible for keeping passwords, one-time codes, devices and account credentials secure and for activity carried out through your account unless applicable law provides otherwise. Notify Slider promptly if you suspect loss, theft or unauthorized use. Delivery Partner accounts may not be shared,

rented, sold or transferred.

Slider may request evidence of identity, authority, vehicle ownership or authorization, bank details, licences, permits, insurance, tax information or other documents where reasonably required for safety, payment, compliance or fraud prevention.

7. Acceptable Use and Platform Integrity

You must use Slider lawfully and must not misuse the Platform, harm or harass any person, interfere with operations, introduce malware, attempt unauthorized access, manipulate location or status data, submit fraudulent information, impersonate another person, abuse promotions, or use the Services to facilitate illegal activity.

You may not copy, reproduce, republish, frame, scrape, reverse engineer, decompile, sublicense, resell or commercially exploit the Platform or its content except where expressly permitted by Slider or applicable law. Competitors and other third parties may not use the Platform for unauthorized benchmarking, scraping, solicitation, reverse engineering, data harvesting or competitive intelligence.

You must not sell personal information obtained through Slider, use order or user information for unrelated purposes, or interfere with another user's legal rights or reasonable use of the Platform.

8. Communications and Notices

Slider may communicate through the App, website, email, SMS, push notification, telephone, WhatsApp or another contact method you provide, subject to applicable law and your communication preferences.

For active deliveries, the in-app communication tools are the preferred method of contact between Customers and Delivery Partners. If users choose to communicate or arrange services outside the Platform, Slider may be unable to verify, support or protect those interactions and, to the maximum extent permitted by law, is not responsible for services agreed outside the recorded Order.

Formal notices from Slider may be delivered by in-app notice, website posting or to the email or mobile number associated with your account.

9. Availability, Changes and Service Areas

Service availability depends on location, time, Delivery Partner availability, vehicle type, item characteristics, operational capacity, weather, traffic, legal restrictions and other factors. Slider may add, remove, modify, suspend or discontinue features, service areas, vehicle options, marketplace categories, integrations or service tiers.

Slider may refuse or cancel an Order for safety, legal, compliance, operational, fraud, payment, capacity or item-eligibility reasons. Any refund due will be handled in accordance with these Terms, the applicable cancellation policy and mandatory law.

10. Creating a Delivery Request

Customers may request transportation of lawful items by entering accurate pickup and drop-off locations, shipment details, recipient information, vehicle or package type, special handling requirements and other requested information. A Customer must review the displayed information and price before confirming.

The Customer is responsible for ensuring that the sender, recipient and any Business Customer authorizes the use and disclosure of their contact and location information for the delivery. A Delivery Partner may review relevant pickup, drop-off, item-size and handling information before accepting an Order.

11. Customer and Business-Customer Responsibilities

Provide accurate pickup, drop-off, contact, recipient, item, value and access information.
Ensure the shipment is lawful, safe, adequately packaged and suitable for the selected vehicle and service.
Be available, or ensure another authorized person is available, at pickup and delivery.
Obtain any required permissions from recipients or other individuals whose personal information is provided to Slider.
Pay all applicable charges and ensure the selected payment method is authorized.
Comply with building, venue, access, parking, security and delivery restrictions.
Not ask a Delivery Partner to perform any unrecorded, illegal, unsafe or off-platform service.

12. Packaging, Description and Declared Value

The Customer is responsible for accurately identifying and describing the shipment, including quantity, dimensions, weight, fragility, temperature sensitivity, special handling and declared value where requested. Slider and the Delivery Partner may rely on this information.

Items must be packed and secured so they can withstand ordinary collection, transport and delivery conditions. Fragile, liquid, breakable, high-value or sensitive items must be clearly disclosed and appropriately packaged. A Delivery Partner may refuse an item that appears unsafe, illegal, misdescribed, inadequately packed or unsuitable for the selected vehicle.

If a Customer understates, misstates or fails to disclose the nature, value, dimensions, weight or risks of an item, Slider may cancel the Order, adjust charges, restrict a claim or take other reasonable action, subject to applicable law.

13. Pickup, Delivery, Failed Delivery and Return

The Customer must ensure reasonable access at pickup and delivery. If the sender or recipient is unavailable, refuses the delivery, provides an incorrect address, cannot be contacted, or access is not reasonably available, Slider or the Delivery Partner may wait for a limited period, attempt contact, return the shipment, move it to an agreed location, or cancel the delivery in accordance with the waiting and return rules shown in the App. Waiting time is free for the first 30 minutes. Once waiting time reaches 30 minutes, AED 5 is charged, and a further AED 5 is charged for each additional 30 minutes of waiting.

Additional waiting, return, parking, toll, re-delivery or route charges may apply if shown in the Platform or reasonably incurred because of incorrect or incomplete Customer information. The Customer remains responsible for lawful disposal, return or collection of items that cannot be delivered.

A delivery may be completed using a signature, PIN, photo, barcode, QR code, recipient confirmation, location record or another proof-of-delivery method supported by the Platform.

14. Service Estimates, Routes and Timing

Assignment, pickup, arrival and delivery times shown in Slider are estimates, not guarantees, unless the Platform expressly states a guaranteed service. Estimates may change because of traffic, weather, building access, merchant readiness, recipient availability, road closures, incidents, routing, demand, technical conditions or other circumstances.

A Delivery Partner who accepts an Order is expected to proceed to the pickup and then to the destination without unreasonable deviation, subject to safety, traffic laws, navigation, rest, emergencies and legitimate operational reasons. Material delays should be communicated through the Platform where practicable.

15. Pricing

Prices are calculated dynamically and may depend on pickup and drop-off locations, distance, estimated time, vehicle or package type, service tier, number of stops, demand, supply, waiting time, tolls, parking, timing, special handling, marketplace items and other operational factors.

The price shown immediately before confirmation is the applicable quoted price for the information then provided, subject to changes requested by the Customer, incorrect shipment details, additional stops, waiting, tolls, failed delivery, return services or other chargeable events disclosed in the Platform.

If the Customer provides an incorrect or incomplete pickup or drop-off location, or a location changes after the Order is confirmed, any additional distance, time or re-delivery will be calculated in accordance with Slider's pricing methodology and charged after the delivery is completed. The Customer authorises Slider to charge this additional amount to the payment method or Wallet used for the Order. The additional charge will be shown as a separate item in the Order receipt and history, together with the reason for the charge. A Customer who believes an additional charge is incorrect may dispute it through the support channel within forty-eight (48) hours of the charge.

Unless otherwise stated, prices are shown in the local currency for the relevant service location. In the UAE this is the UAE Dirham (AED).

16. Fees, Tolls, Waiting Time and Taxes

Registration may be offered without charge. Slider may charge service fees, platform fees, delivery charges, cancellation fees, waiting fees, return fees, protection fees, marketplace fees, taxes or other disclosed charges. Slider may introduce or change fees prospectively after appropriate notice where required.

Government charges, tolls, parking, taxes or third-party fees may be included in the displayed price or charged separately as disclosed. Business Customers may be subject to separate agreed pricing and invoicing.

17. Payments

Available payment methods may include payment cards, digital wallets, Slider Wallet, bank transfer, account billing, Cash on Delivery, Card on Delivery, or other methods shown in the Platform. By submitting a payment method, you confirm you are authorized to use it.

Slider may use third-party payment processors. Full card credentials may be processed directly by those providers rather than stored by Slider. Payment authorization, refunds, chargebacks and settlement may be subject to the payment provider's rules and applicable law.

Once a Customer confirms the price and Order, the Customer is responsible for applicable charges. Slider may collect payment for the delivery and remit the Delivery Partner's agreed share after deducting applicable fees, commission, adjustments, taxes, refunds, chargebacks, COD balances or other lawful amounts.

18. Wallets, Credits and Refund Balances

Slider may provide Wallet functionality. The nature of a balance depends on its source. Promotional credits may be usable only inside Slider, may be non-transferable and may expire where the promotion states an expiry. Refund balances, Customer funds and Delivery Partner earnings will be handled in accordance with the applicable product rules and law.

A user may not withdraw a promotional balance for cash unless Slider expressly allows it. Delivery Partner earnings are governed by Section 35. Slider may correct obvious Wallet errors, reverse fraudulent credits, apply chargebacks and make lawful account adjustments with an appropriate record.

19. Cash on Delivery and Card on Delivery

Where Cash on Delivery ("COD") or Card on Delivery is available, the Customer must provide the correct amount to be collected, recipient instructions and any applicable limits. The Delivery Partner may collect the stated amount or facilitate card collection on behalf of the Customer or Slider, depending on the service structure.

Cash on Delivery is limited to a maximum of AED 350 per Order. Card on Delivery is limited to a maximum of AED 500 per Order. Orders above these limits must be prepaid through the App. Slider may apply lower limits for particular accounts, areas or services, as shown in the App.

The Customer bears the risk of inaccurate COD instructions, recipient refusal, insufficient funds or requests to collect amounts outside the recorded Order. Slider may set COD limits, require verification, suspend COD access, delay settlement while reconciling collections, or deduct documented COD shortages from amounts otherwise payable to a Delivery Partner, subject to applicable law and the Delivery Partner agreement.

20. Cancellations and Refunds

A Customer may cancel an Order through available Platform functions. The following standard cancellation refunds apply to the delivery fee only:

100% Refund of the delivery fee - Cancelled before a Delivery Partner (rider) is assigned.
90% Refund of the delivery fee - Delivery Partner (rider) assigned, cancelled within 3 minutes.
75% Refund of the delivery fee - Pickup started, cancelled after 3 minutes.
50% Refund of the delivery fee - Pickup complete.
25% Refund of the delivery fee - Drop-off started.

The cancellation percentages above apply only to the delivery fee and do not determine or refund the value of goods, Cash on Delivery amounts, Card on Delivery amounts or other non-delivery amounts, except where applicable law requires otherwise.

Any refund will be processed to the original payment method or Wallet where appropriate, subject to processing times, payment-provider rules and applicable law.

Slider may cancel an Order for safety, illegality, prohibited items, payment failure, fraud risk, inaccurate information, inability to locate a suitable Delivery Partner, service-area restrictions, technical issues or other legitimate operational reasons. Refunds will be returned to the original payment method or Wallet where appropriate, subject to processing times and applicable law.

21. Courier Run and Multi-Drop Deliveries

Courier Run may allow one pickup followed by multiple drop-offs. The minimum and maximum number of stops, vehicle eligibility, route sequencing and pricing are shown in the Platform. Slider may optimize the sequence of stops unless the Customer selects or pays for a specific order.

The Customer must provide complete recipient details for each stop. Waiting, failed stops, changed locations, added stops, return-to-sender requests and other modifications may change the price and completion time. Each recipient must be available to receive the relevant shipment.

22. Slider Black and Premium Services

Slider Black or another premium tier may include priority matching, selected or highly rated Delivery Partners, vehicle criteria, handling preferences, service-support features or other benefits described in the Platform. Features may vary by location and availability.

Words such as "premium", "priority", "fragile care", "top-rated" or similar descriptions identify a service feature or selection criterion and do not constitute an absolute guarantee that an item will never be delayed, lost or damaged. Any separate protection or compensation benefit will be governed by the specific plan terms shown at purchase.

23. Marketplace and Third-Party Merchants

Slider may display goods, merchants, promotions or third-party services through a marketplace or integration. Unless expressly identified as the seller, Slider acts as the technology and delivery platform rather than the merchant of record for those goods.

The Merchant is responsible for the lawful sale, quality, description, availability, pricing, warranties, food safety, product compliance and preparation of its goods. Slider may facilitate payment, order transmission, customer support and delivery. Merchant-specific terms, refund rules and warranties may also apply.

Third-party promotions, links and services may be governed by separate terms and privacy policies. Slider is not responsible for third-party websites or services outside its control, subject to mandatory law.

24. Restricted and Prohibited Items

Slider prohibits any item that is prohibited, restricted without the required authorisation, or controlled under the laws and regulations of the country, Emirate or city where the Order is picked up, transported or delivered. Any item prohibited by the applicable law of the place of operation is automatically prohibited on Slider, whether or not it appears in the list below. The list below is illustrative only. Slider may also refuse any item that it reasonably considers unsafe.

illegal drugs, narcotics, controlled substances or unauthorized medicines;
weapons, ammunition, explosives, fireworks, gunpowder or dangerous self-defence devices unless expressly permitted by law and Slider;
toxic, flammable, corrosive, radioactive, biohazardous or otherwise hazardous materials;
human organs, body parts or regulated biological materials;
stolen, counterfeit, infringing or illegally copied goods;
pornographic or unlawful exploitative material;
items whose possession, transport or trade is prohibited by customs, police, health, communications, environmental or other authorities;
unlawful surveillance, jamming, signal-interference or access-control devices;
alcohol or age-restricted products except where Slider expressly provides a legally compliant, licensed service;
live animals, temperature-controlled products, medical devices, regulated chemicals or other special- category goods unless expressly accepted by Slider;
cash, negotiable instruments, precious items or other high-risk items above the limits in Section 19.

25. Size, Weight and Value Limits

Unless a different limit is displayed for a particular service, items must fit safely within the selected vehicle and must not exceed 20 kilograms or a declared value of AED 5,000. Slider may apply lower or higher limits for particular categories, vehicles, cities, business agreements or protection plans.

Slider may reject deliveries to locations, institutions or circumstances that create legal, age-verification or safety concerns, including deliveries involving minors or restricted premises. Users must comply with any location-specific restrictions shown in the Platform.

26. Loss, Damage and Claims

A Customer who believes an item was lost, damaged, misdelivered or otherwise mishandled must notify Slider through the support channel as soon as reasonably possible and, unless a longer period is required by mandatory law, no later than forty-eight (48) hours from the Order completion date and time recorded in the Slider Platform or, where the Order was not completed, within forty-eight (48) hours of the scheduled delivery time shown or recorded for that Order. The Customer must provide the Order number, a valid purchase receipt or invoice or other proof of value, photographs where relevant, packaging evidence and any other reasonably requested information. Claims submitted after the applicable 48-hour period may be rejected to the extent permitted by law. This deadline does not remove any non-waivable right available under applicable law.

All details entered for the Order and all information submitted for a claim or dispute must be complete, accurate, valid and verifiable, including shipment description, quantity, declared value, sender and recipient details, pickup and drop-off locations, contact information, receipt or invoice details, packaging information and supporting evidence. If any required detail or evidence is false, incorrect, incomplete, invalid, inconsistent or cannot be verified, the claim or dispute will be rejected to the extent permitted by law. A claim may also be reduced or rejected, to the extent permitted by law, where the item was prohibited, inadequately packaged, inaccurately described, above a stated value or weight limit, inherently fragile or perishable without proper protection, already damaged, delivered according to authorized instructions, or where required evidence is not provided.

For an eligible claim relating to any item lost or damaged in that delivery, Slider's standard compensation is fifty percent (50%) of the item's value shown on a valid purchase receipt or invoice, capped at an absolute maximum of AED 500 for that delivery (Order). The Customer must provide a valid receipt or invoice and the evidence reasonably requested under this Section. The AED 500 cap applies to the total standard compensation payable for all lost or damaged items in that delivery, not per item. No higher amount is payable under Slider's standard compensation policy, except where mandatory applicable law requires otherwise. Any separately purchased protection or insurance-backed benefit, if offered, is governed exclusively by its written terms.

Nothing in this section removes any right to compensation that cannot lawfully be excluded.

27. Ratings, Support and User Conduct

Slider may allow Customers and Delivery Partners to rate, review or report one another. Reviews must be honest and must not contain unlawful, threatening, defamatory, discriminatory, obscene or abusive content. Slider may remove content or restrict accounts where reasonably necessary for safety, integrity or legal compliance.

Threats, harassment, abusive behavior, deliberate false complaints, violence, discrimination or serious misconduct toward Slider personnel, Delivery Partners, Customers, merchants or recipients may result in immediate restriction or termination, subject to applicable law and any refund rights.

28. Independent Contractor Status

A Delivery Partner uses Slider solely as an independent contractor and independent service provider operating on their own account. The Delivery Partner is not an employee, worker, agent, representative, partner or joint venturer of Slider, has no authority to bind Slider, and is not entitled to salary, overtime, annual leave, sick leave, gratuity, visa sponsorship, employee benefits or other employment entitlements from Slider except where applicable law expressly requires otherwise.

Subject to applicable law and Platform requirements, a Delivery Partner may choose when to make themselves available, may choose whether to accept available delivery opportunities, and may provide services through other platforms or to other customers. Nothing prevents Slider from applying safety rules, eligibility requirements, service-quality standards, fraud controls, customer-protection requirements or account consequences for non-compliance.

The Delivery Partner is solely responsible for their own business and professional activity, vehicle, fuel, telephone, mobile data, equipment, operating costs, taxes, licences, delivery permits, traffic permits, vehicle approvals, residency/work authorization, insurance and all other legal or regulatory obligations applicable to them or their vehicle, except where Slider expressly agrees otherwise in writing. Nothing in this clause overrides any mandatory legal classification imposed by applicable law.

Where a Delivery Partner is supplied or managed by a Fleet Vendor, the Fleet Vendor remains fully responsible for that Delivery Partner within the scope stated in these Terms, including the Delivery Partner's documents, legal eligibility, training, supervision, insurance, vehicle compliance, payments or employment/contractor obligations and acts or omissions. Nothing in the Platform relationship releases the Fleet Vendor from those responsibilities.

29. Delivery Partner Eligibility, Verification and Documents

A Delivery Partner must be at least 18 years old, legally entitled to perform delivery services, and satisfy all identification, background, licensing, vehicle, bank-account, tax, residency, work-authorisation and other verification requirements applicable to the service and location.

Slider may request or verify identity documents, driving licences, vehicle registration or authorization, delivery permits, traffic or transport permits, insurance, residency/work authorization, photographs, bank details, device information and other evidence. All such documents and approvals must remain valid, accurate and current at all times. Slider may suspend or block access whenever a document expires, is missing, is unverifiable or does not satisfy applicable requirements.

The Delivery Partner must notify Slider within twenty-four (24) hours if any driving licence, delivery permit, vehicle registration, insurance, visa, residency, work authorization, transport approval or other document required to perform deliveries expires, is suspended, revoked, cancelled, restricted, becomes invalid, or becomes subject to a traffic, regulatory or legal ban.

A Delivery Partner must not go online, accept an Order or perform any delivery while any document, licence, permit, insurance, registration or authorization required by law is invalid, expired, suspended, revoked or otherwise not in force.

Slider's review, verification, acceptance or prior approval of any document does not transfer responsibility for its validity to Slider and does not relieve the Delivery Partner of the continuing duty to remain legally authorized. Any fine, penalty, claim, loss or liability arising from the Delivery Partner operating without valid documents or approvals is the Delivery Partner's responsibility to the maximum extent permitted by law.

30. Vehicle, Licensing, Permits and Insurance

The Delivery Partner must obtain, hold and continuously maintain every licence, delivery permit, vehicle permit, authorization, registration, approval and other governmental or regulatory permission required by law to drive the vehicle and perform delivery or transport services in the relevant Emirate and service area. The vehicle must be legally permitted for the relevant commercial/delivery use and must be owned by, leased to, or lawfully available to the Delivery Partner.

The Delivery Partner is solely responsible for traffic violations, toll violations, parking violations, fines, penalties, vehicle maintenance, legal vehicle operation and compliance with road and transport rules. The Delivery Partner must maintain all motor, third-party, commercial, cargo, personal-accident, health, personal-injury and other insurance required by law or reasonably appropriate for the delivery activity. Unless Slider expressly agrees otherwise in writing, Slider does not provide the Delivery Partner with personal accident, health, vehicle, cargo or employment insurance.

The Delivery Partner acknowledges that road use and delivery work involve risks, including collision, bodily injury, illness, property damage and other hazards. The Delivery Partner accepts responsibility for managing those risks, following applicable safety rules and maintaining appropriate personal, medical and accident coverage for themselves, to the extent permitted by law.

Slider does not supply the Delivery Partner's vehicle, fuel, phone or ordinary equipment unless expressly stated otherwise.

31. Delivery Partner Conduct and Service Standards

Maintain appropriate personal hygiene, professional conduct and a clean, roadworthy and safe vehicle.
Treat Customers, recipients, merchants and Slider personnel respectfully and without harassment or discrimination.
The Delivery Partner is solely responsible for their own words, conduct, acts and omissions toward any Customer, Recipient, merchant, road user or other person. This includes physical assault or contact, verbal abuse, harassment, threats, intimidation, discrimination, defamation, offensive conduct and any other unlawful or harmful behavior.
To the maximum extent permitted by law, Slider is not responsible for such independent conduct merely because the Delivery Partner obtained the delivery opportunity through the Platform.
Follow traffic laws, safety rules, lawful platform instructions and applicable delivery regulations.
Protect Customer property and keep shipments reasonably secure while in custody.
Do not smoke around shipments or expose goods to avoidable contamination or damage.
Do not open packages except where legally permitted, reasonably necessary for safety/compliance, or expressly authorized.
Do not allow any unauthorised person to accompany the Delivery Partner during an Order, or combine shipments in a manner that compromises safety or service unless the Platform expressly permits batching.
Keep the Platform status and order progress accurate and current.

32. Acceptance and Performance of Delivery Requests

Before acceptance, the Delivery Partner may review information made available by Slider about pickup, drop-off, vehicle type, package category, expected compensation and relevant handling requirements. The Delivery Partner may decline an opportunity subject to applicable Platform rules and law.

Once an Order is accepted, the Delivery Partner must proceed diligently and directly to the pickup and destination, subject to traffic, safety, navigation, lawful breaks and emergencies. If congestion, an accident, breakdown, access issue or another material obstacle occurs, the Delivery Partner should update the status and inform the Customer or Slider through available channels.

A Delivery Partner must not falsely mark an Order as arrived, picked up, delivered or completed; manipulate GPS/location data; create fake activity; or interfere with dispatch, pricing, ratings or fraud controls.

33. Customer Property and Shipment Safety

The Delivery Partner must reasonably inspect whether the shipment appears compatible with the selected vehicle and disclosed information. The Delivery Partner may refuse an unsafe, illegal, oversized, overweight, inadequately packaged or materially misdescribed shipment.

The Delivery Partner must ensure that items are reasonably stable and secured before moving the vehicle. If loading, unloading, extra assistance or special equipment is required and was not included in the Order, the Delivery Partner may request that the Customer amend the Order or may decline the additional task.

While an item is in the Delivery Partner's physical custody, the Delivery Partner is responsible for

protecting the shipment and exercising reasonable care. The Delivery Partner is responsible for loss of or damage to Customer or Recipient property to the extent caused by the Delivery Partner's negligence, unsafe handling, unlawful conduct, breach of these Terms, fraud, theft, willful misconduct or other wrongful act or omission, subject to applicable law and the claims process.

The Delivery Partner is solely responsible for their own acts and omissions while using the Platform or performing delivery services, including any death, bodily injury, physical injury, illness, damage to property, theft, loss of or damage to shipments, traffic offence, criminal offence, civil wrong, verbal abuse, harassment, threat or other harm caused by or arising from the Delivery Partner's conduct. The Delivery Partner will indemnify and hold Slider harmless from claims, fines, penalties, compensation, losses, costs and reasonable legal expenses arising from such acts or omissions, to the maximum extent permitted by law.

34. Equipment, Expenses and Taxes

Unless expressly agreed otherwise, the Delivery Partner is responsible for vehicle costs, fuel, maintenance, phone, mobile data, parking, insurance, permits, licences, taxes and other operating expenses. The Delivery Partner is responsible for determining and meeting their own tax and regulatory obligations.

Slider may provide optional equipment, branding, training material or technology access without changing the independent relationship unless applicable law provides otherwise.

35. Delivery Partner Fees, Commission, Wallet and Payouts

Registration may be free unless Slider states otherwise. The Delivery Partner earns the amount, percentage or fee shown or agreed for completed Orders, subject to applicable commission, adjustments, refunds, chargebacks, COD reconciliation, penalties permitted by law, taxes and other disclosed deductions.

Slider may change future commission or compensation mechanisms after notice as required. A Delivery Partner who does not accept a material prospective change may stop using the Platform, subject to settlement of outstanding amounts.

Subject to verification, reconciliation, fraud review, banking availability and applicable deductions, Slider will use reasonable efforts to settle undisputed Delivery Partner earnings within seven (7) days after the relevant completed Order, or according to a shorter or alternative payout schedule shown in the Delivery Partner app.

Where Slider pays, credits, refunds or becomes legally required to compensate a Customer, Recipient, merchant, insurer or other person for loss, damage, injury, misconduct, fines, penalties, chargebacks or other amounts caused by or attributable to a Delivery Partner, Slider may, to the extent permitted by law, set off or deduct the documented amount from that Delivery Partner's earnings, Wallet balance or other sums payable to them, after any notice or process required by law. If the available balance is insufficient, Slider may recover the remaining amount directly from the Delivery Partner. This right is in addition to, and does not limit, any other lawful recovery right.

36. Cash on Delivery and Collected Funds

Any cash or other amount collected from a recipient on behalf of a Customer or Slider must be safeguarded and accounted for. The Delivery Partner holds such funds only for the purpose of settlement and must not use them for personal purposes.

Slider may reconcile COD collections against Delivery Partner earnings or Wallet balances. Documented shortages, counterfeit notes accepted contrary to required procedures, unremitted funds or fraudulent collections may be deducted, recovered or referred for investigation, subject to applicable law.

37. Location, Safety and Platform Monitoring

When a Delivery Partner is online, available for delivery opportunities, assigned to an Order or actively completing a delivery, the Delivery Partner authorizes the collection and use of location and operational data as described in the Privacy Policy, including background location where enabled and permitted by device settings and law.

Slider may use automated and manual systems to support assignment, ETA calculation, route and status monitoring, fraud prevention, safety, service quality and operational risk detection. Examples include detecting missing location signals, prolonged inactivity, unusual route direction, stale status, repeated cancellations or other abnormal delivery patterns.

The Delivery Partner must not disable, spoof, falsify or manipulate required location or status information while actively using the Delivery Partner service.

38. Fraud, Account Sharing and Misuse

Delivery Partner accounts are personal and must not be shared or transferred. Slider may use identity checks, device checks, location consistency, transaction review and other reasonable controls to detect account sharing, fake Orders, collusion, COD fraud, incentive abuse or unauthorized activity.

Fraud, theft, misappropriation, intentional property damage, falsified documents, abusive conduct or deliberate manipulation of the Platform may result in immediate suspension, withholding of disputed amounts where lawful, termination, recovery action or referral to authorities.

39. Delivery Partner Suspension and Termination

Slider may temporarily restrict or permanently terminate a Delivery Partner account for expired documents, safety issues, serious complaints, fraud risk, misuse, unlawful conduct, repeated material service failures, threats, harassment, account sharing, failure to settle COD, breach of these Terms or regulatory requirements.

Where appropriate and legally required, Slider may provide notice, a reason, an opportunity to submit information or an internal review. Immediate restriction may be used where necessary to protect users, property, the Platform or legal compliance. Termination does not remove rights or obligations accrued before termination.

40. Intellectual Property and Licence

Slider and its licensors own all intellectual property rights in the Platform, including software, designs, databases, text, graphics, trademarks, logos, content and related materials, except third-party content identified as such.

Slider grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to use the Platform only for its intended purpose and in accordance with these Terms. You may not remove proprietary notices, reverse engineer the Platform except where the law expressly permits it, or represent that you provide Slider services without authorization.

41. Privacy and Data Protection

Slider processes personal information in accordance with the Slider Privacy Policy. The Privacy Policy explains the categories of information collected, purposes of processing, location practices, sharing, retention, security, user rights and account deletion.

Customers and Business Customers who provide recipient or third-party information confirm that they are authorized to provide it for the delivery and will give any notice or obtain any consent required by law.

42. Third-Party Services and Links

The Platform may contain links, integrations, maps, payment services, communications services, merchant content or other functionality provided by third parties. Those services may be governed by their own terms and privacy policies.

Slider does not control third-party websites or services and is not responsible for their content, availability or independent acts except to the extent responsibility cannot be excluded by law.

43. Disclaimers

The Platform and Services are provided on an "as available" basis. Slider does not guarantee uninterrupted operation, perfect accuracy, continuous availability of Delivery Partners, exact ETAs, absence of technical faults, or that every delivery request will be accepted or completed.

Information, recommendations, route estimates, ratings and other Platform content are provided to support the Service and do not constitute professional, legal, medical, financial or safety advice.

To the maximum extent permitted by law, Slider disclaims warranties that are not expressly stated in these Terms. This clause does not exclude any warranty, guarantee or consumer right that cannot lawfully be excluded.

44. Limitation of Liability

To the maximum extent permitted by applicable law, Slider is not liable for indirect, incidental, special, exemplary, punitive or consequential losses, including lost profit, lost revenue, lost opportunity, business interruption or loss of data, arising from use of the Platform or a delivery, except where such exclusion is prohibited by law.

Except for liability that cannot legally be limited, compensation for an eligible lost-or-damaged-item claim is governed by Section 26 and is fifty percent (50%) of the lost or damaged item's value shown on a valid purchase receipt or invoice, capped at an absolute maximum of AED 500 for that delivery (Order), including where more than one item in the same delivery is lost or damaged. For any other claim arising from a particular Order, Slider's aggregate liability will not exceed the amount paid to Slider for that Order, unless mandatory applicable law requires otherwise or a separately purchased protection or insurance-backed product expressly provides a different amount under its written terms.

To the maximum extent permitted by applicable law, Slider is not responsible or liable for a Delivery Partner's independent acts or omissions, including unlawful or unsafe driving, accidents, traffic offences, criminal conduct, theft, fraud, negligence, physical injury, death, illness, property damage, shipment loss or damage, verbal abuse, harassment, threats, misconduct or unauthorized conduct, merely because the Delivery Partner was introduced to an Order through the Platform. Responsibility for such conduct rests with the Delivery Partner who caused it. Nothing in this clause excludes liability arising from Slider's own fraud, willful misconduct, gross negligence where it cannot lawfully be excluded, or any other mandatory statutory responsibility.

45. Indemnity

To the extent permitted by law, Business Customers and Delivery Partners will indemnify, defend and hold harmless Slider, its affiliates, officers, directors, employees and agents against third-party claims,

losses, liabilities, fines, penalties, compensation, damages, costs and reasonable legal expenses arising from their breach of these Terms, unlawful conduct, infringement of third-party rights, unsafe or prohibited goods, tax or licensing failures, invalid permits or documents, vehicle operation, accidents, bodily injury or death caused by them, property or shipment damage caused by them, fraud, theft, harassment, threats, misuse of the Platform or services performed outside the recorded Order.

For individual consumers, this indemnity applies only to the extent enforceable under applicable consumer law and does not remove mandatory consumer rights.

46. Force Majeure

Slider is not responsible for delay or failure caused by events beyond its reasonable control, including severe weather, flood, fire, epidemic, war, civil disturbance, government action, road closure, telecommunications failure, payment-network outage, cloud or infrastructure outage, cyberattack, labour disruption, fuel shortage or widespread transport disruption, except where applicable law requires otherwise.

47. Suspension and Termination of User Accounts

A user may stop using Slider and may request account closure through available account-deletion or support channels. Merely deleting the App from a device does not itself erase the account or historical records.

Slider may restrict, suspend or terminate access for material breach, unlawful or abusive use, fraud risk, non-payment, safety concerns, prohibited items, repeated misuse, legal or regulatory requirements, or where continued service would create unacceptable risk. Where appropriate, Slider may preserve evidence and records after termination as permitted by law.

48. Changes to These Terms

Slider may update these Terms to reflect changes in law, services, pricing structures, technology, risk controls or business operations. The updated version will be posted on the Site or made available in the App. Material changes may also be communicated by email, in-app notice or another reasonable method.

Where applicable law requires advance notice, renewed acceptance or a specific effective date, Slider will comply with that requirement. Changes apply prospectively unless law permits otherwise.

49. Assignment, Severability and Waiver

Slider may assign or transfer its rights or obligations as part of a reorganization, financing, merger, acquisition, sale of business or other lawful transaction. Users may not assign their account or these Terms without Slider's written consent, except where law provides otherwise.

If a provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue in effect. A failure by Slider to enforce a provision is not a waiver.

50. Entire Agreement and Order of Precedence

These Terms, the Privacy Policy and any applicable order-specific, business, protection, marketplace, pricing or promotion terms form the agreement governing use of Slider. A separately signed Business Customer or Delivery Partner agreement will prevail over these general Terms to the extent of an express conflict.

No person other than the parties and permitted successors has a right to enforce these Terms unless applicable law provides otherwise.

51. Governing Law and Dispute Resolution

These Terms and any dispute, claim or controversy arising out of or relating to the Site, App, Services, Orders or these Terms are governed by the laws and regulations of the United Arab Emirates, including applicable consumer-protection, modern technology-based trade, electronic-transactions, privacy, transport, traffic and other mandatory legislation, as amended from time to time. No provision of these Terms overrides a mandatory legal right or obligation.

Subject to any mandatory dispute-resolution process or consumer right, the courts of Abu Dhabi, United Arab Emirates, have jurisdiction over disputes arising from these Terms.

52. Contact

Questions, support requests, privacy requests, legal notices or complaints may be submitted to: SLIDER DELIVERY SERVICE - L.L.C - S.P.C, UAE trade licence no. CN-4389565, registered address: Madinat Zayed, Madinat Zayed East, Abu Dhabi, United Arab Emirates; email: info@slider-app.com; website: slider-app.com.

53. Language

These Terms may be made available in English and Arabic. Both versions are intended to express the same legal meaning. If there is any inconsistency or conflict between the English and Arabic versions, the Arabic version will prevail for use in the United Arab Emirates to the extent permitted or required by applicable law.